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Every customer service job profile informs on how to become one, what they do, type of workloads, education requirements, compensation pay, similar occupations in the customer service field and possible work enviroments with employment in the customer service industry projections.

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Upcoming Customer Service Job Profiles for the Next Decade.

Customer Service Rep
Customer interaction on behalf of a business. Take orders and provide information while resolving customer complaints or product returns.

Job Workload
Most work is done in retail settings such as mall stores, banks, agencies, etc. Some work full time, but part time work is very common.

Customer Service Representative Requirements
At least a high school diploma and on the job training. Good at person to person communication. Basic computer and phone skills needed.

Compensation
Average annual pay was approx. 20K in 2017.

Employment Expectation
A growth of 15% from now into 2020 driven by demand for customer support.


Human Resources Specialists
Recruit, interview, check or screen and place workers within a company. Some employee relations, questions about payroll and benefits and on the job training.

Job Workload
A full time job in almost every company and industry concentrating on worker staffing. Some enjoy travel to job fairs, colleges and applicant meetings.

Human Resources Specialist Requirements
Bachelor degree, but for some, including interviewers, a high school diploma is sufficient.

Compensation
Annual wage was $53K in 2017.

Employment Expectation
Expected growth of 21% from now till 2020 with job opportunities mainly being in the employment service industry.


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